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  • Writer's pictureExpert Opinion

How does getresponse work

Getresponse is one of the more interesting products of its kind, in that it provides email marketing, landing pages, e-commerce, sales funnels and webinars all under one roof.

GetResponse labels itself as the world’s easiest email marketing software to use to send out email newsletters, campaigns, online surveys and follow-up autoresponders. It offers plenty of powerful features that have exceeded what most marketers would expect from an email marketing service provider.

There are a lot of unique features that make GetResponse stand out, not least of which are the landing page creator and the ability to engage your contacts through live Webinars.


As an email marketing platform, GetResponse allows you to develop relationships with your clients, partners and prospects, creating marketing lists that result in a profitable customer base for your business.

You can add contacts, manage sales and plan marketing campaigns, and analyze results and create new key strategies.


With over 500 templates available, Get Response’s templates cover a plethora of topics/subjects. Here are the categories they’re divided up into:

  • Online marketing

  • Fitness and wellness

  • Travel

  • Retail and e-commerce

  • Online publishing

  • Health and beauty

  • Notifications

  • Creative agencies

  • Webinars

  • Restaurants

  • Real estate

  • Online coaching

  • Education

  • Automotive

  • Holidays

  • Non-profits

  • Financial services

  • Art and entertainment

  • Legal services

  • High tech


The following steps demonstrate how to create a newsletter using GetResponse’s drag-and-drop editor:

  1. From the dashboard, select e-mail marketing

  2. Click create newsletter on the manage newsletters page

  3. Select the Drag-and-Drop Email Editor 

  4. Select your linked list (this is the list that you use to garner statistics on your newsletters)

  5. Enter the message name so it’s easy to find

  6. Enter a subject line 

  7. Select which email you want to send this newsletter from, checking the reply-to email is correct

  8. Set up your sharing options and analytics, clicking into distribution settings (this step is optional)

  9. Now choose a template

  10. Edit the images, text, format and add any features you want

  11. Click next step once complete

  12. Choose your recipients by hand or using the custom filters or lists (you can exclude contacts at this stage, too)

  13. Now, you’re ready to send your email! But don’t forget, if you want to alter the time your recipients receive the mail, turn on Perfect Timing

Working with GetResponse's support

GetReponse has excellent support options and — importantly — you can get help at any time of the day or night.

Live chat 24/7

If you’ve only got a quick question, you normally don’t want to have to phone someone or fill out a form and wait for an answer. That’s why live chat is such a useful tool for software support. GetResponse provides 24/7 live chat support. And it’s not just a chatbot, you can talk to a real human who can solve more complicated problems.

Help Center

While live chat is the main support option on offer, a quick click of the question mark button on the homepage takes you to the additional help options. You can choose to:

  • Fill out a quick form to email GetResponse

  • Search material in the Help Center

There is no obvious way to phone GetResponse, although you do get a dedicated account manager if you choose the Enterprise plan.

Aside from video tours, the Help Center, and all the customer support options, you can also register for live webinars with members of the GetResponse teams where you can ask all your burning questions.

Then there are the courses. These online training materials don’t just help you get the most out of GetResponse, they also help you improve your overall marketing skills. Current course titles include:

  • Email Marketing 101 for Bloggers

  • List Building Course

  • Essential Landing Page Course

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