Back in the old days, people rarely changed email addresses. Today people change jobs and have multiple email addresses. Some email programs don’t want to let go of the old addresses. This can cause problems with auto-complete.
You can use List hygiene to bulk-remove contacts or remove duplicates. On the List hygiene page, you can:
immediately delete specific contacts by hand.
create a rule to delete all contacts when they unsubscribe or are deleted from other lists.
Please note that deleting contacts doesn’t prevent them from re-subscribing to your lists in the future. If you’d like to stop them from adding to your lists, you need to blacklist them.
To delete contacts from your list or lists
Go to Lists>>List hygiene.
On the List hygiene page, click the Delete contacts button.
Choose how you want to remove contacts:
to delete specific contacts by hand, expand the drop-down list and select the lists you’d like to delete contacts from. Then type in the email addresses. Click Delete. Note that Select all effectively removes contacts from your account.
click the Create rule tab. Choose which list is the trigger and which list or lists to delete contacts from. Click Apply when you’ve selected the lists. Click Save to save your rule.
To review or delete the rules you’ve created, click the Rule-based delete link on the List hygiene page.
Where can I see the addresses I removed from my account?
You can see all removed contacts in the Removed list. You can export the list but we don’t recommend you add the contacts in bulk back to your lists. Some of the contacts on the Removed list may have unsubscribed, which means they have withdrawn their permission to be added to your account.
If you want to delete all data connected to a list, then remove the entire list from your account.
How to remove a list?
1. Click on Lists from the Dashboard toolbar. 2. Hover over the Actions icon (vertical ellipsis) to expand the menu. 3. Select Delete and confirm you’d like the list to be deleted. Note: It’s not possible to delete the default list.
Keep in mind that when you delete the list, GetResponse will:
Delete all the messages connected to it, including drafts, A/B tests, and autoresponders.
Delete all the forms connected to it.
Delete all the segments connected to it.
Delete all contacts on the list, including deals added to CRM.
Delete all statistics connected to it.
Delete all Conversion funnels connected to it.
Keep the landing pages connected to it. We will unpublish the page and replace the deleted list with your default list.
Keep the workflows connected to it, but the elements that have the deleted list in them will go blank. You will need to either delete the workflow or edit it to replace the inactive elements. The workflow will also be switched off.
How to restore a list?
A list can be restored by support agents. After 30 days since the list removal Contacts on the list will not be restored.
How to remove contacts from a list?
If you just want to remove contacts but keep the list itself, follow this process:
1. Go to Contacts >> Lists. 2. Click on the name of the list from which you want to remove contacts. 3. Hover over the Actions icon (vertical ellipsis) to expand the menu. 4. Select Delete from list to remove contacts from that specific list or Delete from account to remove these contacts from all the lists in the account.
Once the contacts are removed, you won’t be able to send messages to them. Contacts deleted manually can be restored within 60 days. During that time, we’ll only store Contacts’ data without any other processing activities for the sole purpose of investigating complaints and subject to our obligations or rights arising from applicable laws or public authority orders. You can access your deleted contacts in your inactive list.
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