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Getresponse import contacts

The GetResponse online campaign management platform helps to design, implement, and track digital marketing activities. Companies can do that using marketing automation, autoresponders, webinars, landing pages, advanced analytics, and over 50 other easy-yet-powerful features.


You can import all email addresses stored in your Google Contacts account into your GetResponse list with just a few clicks.


Simply authorize your Google Contacts account from inside your GetResponse account, and select the group of contacts that you want to import (e.g. my contacts, coworkers).


List import is one of the features that enable you to add subscribers to your GetResponse subscribers list. It can be found under » Lists » Add contacts


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Before you begin

  • Make sure that your list meets all the import requirements—such as file size, file format, and data formatting. This way you be certain that your file contents upload successfully to your contact list.

  • Double-check the quality of your list. It can’t contain role email addresses.

  • Ask people for permission to add them to your contact list before you import the file. All imports are single opt-in.


Starting the import

  1. Go to Lists and click Add contacts. A new page opens.

  2. Choose the list from the dropdown menu. If you’d like for the contacts to start receiving autoresponders, select Add to autoresponder cycle. Next, select the day in the cycle you’re adding the contacts to.

  3. Select Upload a file, use external service or paste rows to specify how you’d like to add contacts. From there, you can decide whether you’d like to:

From there, you can decide whether you’d like to:

  • upload a file

  • copy and paste a list

  • use a 3rd party service

After you’ve added your list, you’ll need to complete the upload process.


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Uploading a file


Upload a file is the default setting for imports. To upload a file, you can:

  • drag and drop the file into the field, or

  • click Choose file to browse your documents and select the file.


Note: you can upload the following file formats: CSV, TXT, VCF, XLSX, ODS. The maximum file size is 50 MB. You can also upload a file in the XLS format with a maximum file size of 10 MB.


Copying and pasting a list


Select Paste from file. Please remember that you can enter only one email address per line. If you want to add any custom fields along with the emails you need to separate them with commas. To add another entry press Enter.


For example:

john@aol.com,John,male,35(Enter) kathe@hotmail.com,Kathe,female,40(Enter) chris@gmail.com,Chris,male,23(Enter)


Note: You can also use semicolons or spaces to separate fields within a row.


Connecting a service


You can connect a 3rd party service to do a one-time list import. To set up the connection, you’ll need to provide additional information, such as an API key, host address, username, etc. The specifics depend on what account you’re trying to connect. When prompted, enter the information in the field we show you.


Completing the upload


1. Select whether you’d like to add new or update existing data.

  • Add and update—choose this to add new contacts and update (overwrite) information for existing contacts.

  • Only add new—use this to add new contacts only, without updating information for existing contacts

  • Only update existing—choose this to only update information for existing contacts.

2. Check the consent confirmation box.

3. Click Next. This takes you to the page where you assign columns to custom fields.

4. Assign the custom fields in your GetResponse account to the information in the file. You can also skip assigning custom fields by selecting the Skip columns marked with “?” box.

5. Click Import.



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How can I set up regular imports to my lists?


You can integrate your GetResponse account with other applications to add contacts to your account on a continuous basis.

Recurring imports give you the ability to regularly add new contacts or automatically update contact information every 24 hours. When you set up the integrations, you specify the list you want to add contacts to. Optionally, you can add the contacts to an autoresponder cycle. As one of the steps, you can assign custom fields to additional contact information that is imported.

If you decide to set up recurring imports, you should remember that:

  • You may exceed the subscriber limit allowed by your plan when adding contacts this way. When you exceed the limit, you’ll be charged the List Extension Fee.

  • Each scheduled import can’t exceed 10,000 contacts.

You can view the available integrations on the Integrations page. To get there, log into your GetResponse account, click on Menu and select Integrations.

What integrations can I use to add contacts to my list?

We have a number of integrations you can set up as recurring imports. Some integrations will require you to you to copy information (for example, API keys, OAuth tokens, store URLs, etc.) from the account you’d like to connect. You then paste it in your GetResponse account. The apps you can connect this way are:

  • Magento

  • Zoho

  • Shopify

  • Sugar

When connecting your Salesforce account, all you need is to be logged into it. On the Integrations page, find the application you’d like to integrate with your GetResponse account. Hover your mouse over its tile and click Details. Click Connect and enter the information required to connect the accounts, then click the Connect to button.

Where do I set up how I want to import contacts?

You set up the details for the import on the Configure recurring imports page. You reach this page as soon as you enter the authorization details and click Connect to on the Integrations page.

The Configure recurring imports page lets you:

  • select the list you want to add contacts to. Note: Contacts will be imported every 24 hours.

  • add the contacts to an autoresponder cycle (optional)

  • choose a group (contacts or leads) and source (required)

  • specify the criteria for adding contacts (add and update existing, add new contacts only, or update information for existing contacts only; required)

  • confirm you have permission to add the contacts to your list (required)


How can I assign custom fields in recurring imports?

You map additional contact information onto your GetResponse custom fields on the Assign custom fields page. You get there automatically, once you’ve configured the basic details for your import. Custom fields from the application you’re connecting (bottom line) and the options for matching them to the GetResponse custom fields (top line) are displayed in columns.

Our system can automatically recognize name and email fields. Note: Email information is required. For the remaining fields, match the custom fields in your GetResponse account to the fields that contain contact information from the account you’re connecting. To do this, use one of the following options:

  • Click on Assign field and choose one of your existing custom fields.

  • Select the Skip column marked with “?” box to proceed without mapping custom fields.

Move the mouse pointer over the grid and scroll right to access and configure all the fields. When you’re done, click Import.


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Note: Even though we don’t show any specific contact information (custom field values) in the custom fields columns, these values do get imported.

Can I set up recurring imports to more than one list?

It’s possible to set up an integration with one app for multiple lists. Return to the Integrations page and click on the application name. This will expand the details for the integration and show you the Configure imports button. Click the button and repeat the setup steps for another list.

How can I stop or edit recurring imports?

To stop imports to a specific list, click on the More actions menu and select Stop imports. To disable the entire integration and disconnect your accounts, click the Disconnect from button. To edit the integration details, click on the More actions menu and select Edit settings. Select Import now if you don’t want to wait for the next scheduled import to add or update contact information.

Are plugin imports different from recurring imports?

There’s a possibility to import contacts into GetResponse from other services through plugins. Unlike recurring imports, plugins give you options to import new contacts or update their information based on specific triggers. Those triggers can include:

  • sign-ups at registration

  • sign-ups through GetResponse forms

  • page visits

  • purchases

  • abandoned carts


Plugin imports are especially convenient for ecommerce users who own online stores and want to keep their contact base updated whenever their customers buy their products. Plus and Professional customers can integrate them with ecommerce features in GetResponse, such as:

  • product recommendations

  • abandoned cart follow-ups

  • Purchase, Abandoned Cart, and Visited URL conditions in Marketing Automation

This way you can keep track of your customers and send them personalized emails. There’s no limit on how many contacts you can export into GetResponse through the plugins.


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